Secure Payment and Delivery

1) By Bank Transfer or EFT (Electronic Fund Transfer)

You can complete the transaction by making Money Transfer or EFT (TL) to our Garanti Bank account.

2) With your credit cards via our site

You can benefit from our online single payment or installment options with any credit card. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, a refund will be made to your credit card within 3 business days unless otherwise stated in the product detail.

3) Order Price Refund

In case your orders are canceled for possible reasons; GALLERY KRİSTAL - GALLERY KRİSTAL TURİZM İNŞAAT PAZARLAMA VE TİC.A.Ş. Unless stated otherwise in the product detail, the product price will be refunded to your account and/or credit card within 3 (three) business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.

4) Delivery

We strive to deliver the products you ordered on the same day. For products that take time to be delivered, the shipping delivery time is 3 (three) business days unless otherwise stated in the product detail. You will be informed in case of possible delayed delivery.

In order for the product delivery to be carried out without any disruption, please provide the address of your location during the day as the delivery address.

Your requests will be processed according to the delivery type you specified at the end of the order. Products from our Antalya-based company will be sent by the cargo company you choose when purchasing from our website.

You can discuss different delivery conditions by consulting our customer representative. Additionally, cargo deliveries are only valid for Türkiye.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We have a responsibility to the bank whose credit card system we use, as well as to the customer, regarding the delivery.